Return Policy

Satisfaction Guarantee

Stacks Return Policy

• Returns are accepted for any reason within 30 days of delivery with a Return Merchandise Authorization Number (RMA#) only. Please contact us by email or phone to receive your RMA#. Do not send any item(s) back to us with out an RMA#. The package will be refused and no money refunded to you.
• Products must be returned in NEW condition - This means:
  • The product is unused
  • The product is undamaged - this include during the return shipping
  • The product is unassembled as when it was received
  • The product is in its original packaging
  • The package contains all hardware and parts, including any assembly or instruction manuals
  Items that can not be re-sold as new (including the packaging) will not be refunded.
• Stacks has partnered with Fed Ex to offer our customers an easy return shipping label program at a reduced rate compared to standard shipping rates. When you contact our Customer Service Department for an RMA#, they will offer to have a Fed Ex Return Label emailed directly to you. All you have to do is print the label and take it to any Fed Ex Drop Off locations listed in your email. Upon receipt of your return, we will deduct the cost of this label from your refund.
• Please do not refuse or have your order returned to sender as we will still deduct the amount of the return shipping from any return.
• You may also choose your own shipping method for a return. We suggest a traceable carrier like Fed Ex or UPS as you are responsible for the package until we receive it. Please make sure your RMA# is entered on the return label.
• Do not return merchandise in just its retail box as this will not be considered "new condition" and the contents will not survive the shipping "experience".
• You are responsible for all item(s) until they are received by the Stacks Returns Department. This means that if item(s) are damaged during shipment, the customer is responsible for making a claim with the freight company to receive a refund. We do not issue refunds for merchandise we can not resell.
• We may, at our sole discretion, choose to accept a return after 30 days from delivery. A 33 percent restocking fee will be applied. No refunds will be given for Closeout or Special Order items - These conditions are present on the item page.
• Do not return damaged, defective items or incorrect items received. Please contact us within 10 days of receipt of your order. We will send a replacement item or parts or exchange the item for a similar item at no cost to you. If you decide you do not want a replacement, you need to contact us to receive an RMA# to complete your return process. The item(s) must be returned to our warehouse, and shipping costs will not be refunded.
• We do not refund shipping charges. All freight charges incurred are the responsibility of the customer.
• Refunds will be applied to the method of payment originally used.
• E-Check customers will need to allow 60 business days for your return to be processed.
• Check customers will need to allow 21 business days for your return to be processed.

Return Address

Damages or Defects

Canceling an Order