Inventory Reduction

Return Policy

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Satisfaction Guarantee | Return Policy | Damages | Non-Receipt of Order | International Returns | Return Address | Drop Ship | Canceled Order Policy

Note: All sales are final - No refunds are provided.

Damaged Shipments
In the event that you receive a damaged product, or the wrong product, DO NOT RETURN THE PRODUCT, contact our Customer Service Department within 14 days at (248)299-3350. We will send you a replacement item or parts at no cost to you. For damaged items we will require digital pictures of the damage sent to Keep the damaged item until you receive the replacement. If you decide that you do not want the damaged item, it will be considered a return, and all of our return policies will apply. The item(s) must be returned to our warehouse, and shipping costs will not be refunded. For items received in error we will notify you if we will have you return the product to us and we will pay for the return shipping.

Non-Receipt of Order
In the event that you do not receive your order you must call us within 14 days of the ship date so we can do an investigation. We may, based on our investigation re-ship the order to you. If you fail to contact us within the 14 days we will not reship your order and no return will be processed.

International Returns
For International returns information, please see our International Shipping Page.

Direct ship countries may use the standard return method stated on this page.

Drop Ship
Drop ship means that your order, or part of your order, will be sent directly to you by the manufacturer. This is done to save shipping costs, and to help keep our prices low. You will be notified via email for any items being drop shipped to you. Drop shipped items can not be cancelled once they are ordered. Please note that drop ship items typically add a week to the shipping time. You may return non-special order or drop ships by following our Return Policy.

Cancelled Order Policy
Organize-It works very hard to try and ship in stock orders right away and we sometimes ship orders seven days a week. We have many automated processes so attempting to find and cancel orders is very time consuming and costly. Therefore, you should make sure you want the order before you hit the Place Order button. Once an order is placed it can not be cancelled. You can however return the item per our return policy above.

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