Placing an Order
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Place an Order | Cancel an Order | Backorder | Payment Methods | Stock Level Status | Gift Wrapping | Sales Tax
Placing an OrderPlease use our secure site to place your order online. You can also call during our extended business hours, seven days a week to place an order over the phone. Please call us at (248)299-3350. You can also ask questions over the phone or chat with our Customer Service Representatives whenever you see the chat button at the top of our site.
Cancelling an OrderUnfortunately we can not accept cancel order requests. We have a high volume warehouse with many automated processes so that we can get orders out to customers quickly. Most in stock orders ship the same day. Once an order is placed it can not be cancelled. You may however return the item once you receive it.
Back OrdersWe try very hard to eliminate back orders entirely however it is simply impossible to do. We place a high value on filling orders completely as soon as we can. That is why once we receive back ordered items, they are the first priority of our shipping department. Typically back ordered items will ship within a week or two from when you placed your order. You may still order an item even if it is back ordered by the manufacturer or currently out of stock.
We process credit cards online in real-time. This includes charges for back ordered items. Which means your card will be charged for the full amount of the order even if back ordered items exist. Please contact our customer service department at 800-210-7712 if you would like the charges for the back ordered item(s) refunded. We will refund the amount of the back order until the item(s) come in and are shipped.
When ordering multiple items or a number of the same item it is possible that one or more of the items will be back ordered. Our on-line stock status is calculated based on "current inventory" and historical sales of the item so it is possible for one person or multiple people to order more of an item than we currently have on hand. Organize-It decides, at our discretion, whether we will make a partial shipment or back order the entire order.
Accepted Payment MethodsOrganize-It currently accepts:
Visa, MasterCard, Discover Card, American Express, Diners Club International, JCB, and Paypal. All credit card processing is done on-line in a real-time process so all your information needs to be correct including your billing address and the CVN value. You will be notified in the shopping cart when information needs to be corrected. If you are still having trouble getting an order to go through please call our customer service staff at 800-210-7712.
Stock StatusFor the convenience of our customers, each item page features our current stock level for that item. Whether an item is marked In Stock or Low Stock is based on our sales estimates for that item. The Stock Status can be found below the item name. For pages with multiple items you will need to change the item in the drop down to see the stock status for each item individually.
Feel free to contact our customer service department by phone at 1-800-210-7712, chat or email at email@example.com for exact stock levels or if you have any questions regarding Stock Status. Please note that our stock status is not a guarantee that we have the item in stock. A large order could wipe out our stock at any time.
Gift WrapWe offer gift wrapping to allow our customers to purchase gifts and send them directly to their recipients. However, there are a few restrictions on what we can and can not gift wrap:
Sales TaxOrganize-It only operates out of Michigan and therefore we will add the 6% sales tax to any order shipping within the state. Because of the new sales tax rules we are also required to collect 7.25% sales tax for all orders going to the state of California. For orders shipping to any other state you may owe sales tax to that state for purchases that you make from Organize-It, LLC. The amount of tax you may owe is based on the total sales price of your order(s) with Organize-It and must be reported and paid when you file your state income tax return unless you have already paid the tax at an earlier date. It is our customer?s responsibility to know their states sales and use tax codes and file and pay as required by their state.
If you are shipping to Michigan or California and you are a tax exempt entity you will need to do the following: