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Order Information: How to Order Payment Methods Return Policy Shipping Information: Shipping Information Order Tracking Site Information: Privacy & Security Site Use General Information: Contact Us About Us Local Services Gift Certificates Catalog Request Product Submission Media Inquiries & News Product Applications |
Returns: |
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| Choose a topic: Satisfaction Guarantee | Return Policy | Damages | International Returns | Return Address | Drop Ship | Cancel an Order | |||
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Satisfaction Guarantee Your satisfaction is absolutely guaranteed. If, for any reason, you are not satisfied with your purchase, simply return it within 30 days. |
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Return Policy
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Damaged Shipments In the event that you receive a damaged product, or the wrong product, contact our Customer Service Department within 21 days at 1-800-210-7712. We will send you a replacement item or parts at no cost to you. Keep the damaged item until you receive the replacement. If you decide that you do not want the damaged item, it will be considered a return, and all of our return policies will apply. The item(s) must be returned to our warehouse, and shipping costs will not be refunded. |
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| International Returns For International returns information, please see our International Shipping Page. Canadian customers may use the standard return method stated on this page. |
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Return Address Pack your item securely enough to withstand FedEx shipping. Make sure to include your receipt along with a note explaining the reason for the return. Don't forget to note whether you want an exchange or a refund. Send your return using a trackable shipping method back to our warehouse (even if your order was drop shipped). Our mailing address is: Organize-It Warehouse Attn: Returns 2523 Product Ct. Rochester Hills, MI 48309 |
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| Drop Ship Drop ship means that your order, or part of your order, will be sent directly to you by the manufacturer. This is done to save shipping costs, and to help keep our prices low. You will be notified via email for any items being drop shipped to you. Drop shipped items can not be cancelled once they are ordered. You may return non-special order drop ships by following our Return Policy. | |||
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Cancel an Order If you wish to cancel your order, contact our Customer Service Department right away at 1-800-210-7712. We strive to process and ship every in-stock order right away, so immediate action is necessary to cancel an order. A restocking fee of $5.00 will be applied to all cancelled orders. Once your order has shipped it cannot be cancelled, and must be processed as a return. Certain Special Order items cannot be cancelled; this will be noted on the individual item page. |
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