Placing an Order
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Place an Order | Cancel an Order | Backorder | Payment Methods | Stock Level Status | Gift Wrapping | Sales Tax
Placing an OrderPlease use our secure site to place your order online. You can also call during our extended business hours, seven days a week to place an order over the phone. Please call our toll free phone number 1-800-210-7712. You can also ask questions over the phone or chat with our Customer Service Representatives whenever you see the chat button at the top of our site.
Cancelling an OrderUnfortunately we can not except cancel order requests. We have a high volume warehouse with many automated processes so that we can get orders out to customers quickly. Most in stock orders ship the same day. Once an order is placed it can not be cancelled. You may however return the item once you receive it.
Back OrdersWe try very hard to eliminate back orders entirely however it is simply impossible to do. We place a high value on filling orders completely as soon as we can. That is why once we receive back ordered items, they are the first priority of our shipping department. Typically back ordered items will ship within a week or two from when you placed your order. You may still order an item even if it is back ordered by the manufacturer or currently out of stock.
We process credit cards online in real-time. This includes charges for back ordered items. Which means your card will be charged for the full amount of the order even if back ordered items exist. Please contact our customer service department at 800-210-7712 if you would like the charges for the back ordered item(s) refunded. We will refund the amount of the back order until the item(s) come in and are shipped.
When ordering multiple items or a number of the same item it is possible that one or more of the items will be back ordered. Our on-line stock status is calculated based on "current inventory" and historical sales of the item so it is possible for one person or multiple people to order more of an item than we currently have on hand. Organize-It decides, at our discretion, whether we will make a partial shipment or back order the entire order.
Accepted Payment MethodsOrganize-It currently accepts:
Visa, MasterCard, Discover Card, American Express, Diners Club International, JCB, Paypal and E-Checks. All credit card processing is done on-line in a real-time process so all your information needs to be correct including your billing address and the CVN value. You will be notified in the shopping cart when information needs to be corrected. If you are still having trouble getting an order to go through please call our customer service staff at 800-210-7712.
An electronic check (E-Check) is an electronic debit from your checking account. E-Checks work just like a regular check, except while a mailed check takes up to three weeks to process, an E-Check will process and ship in about one week. Because we accept E-checks it is important that you understand the information required with e-checks.
To locate your Routing (ABA) number, look at the numbers along the bottom edge of your check. The first set of numbers is commonly your financial institution's Routing (ABA) number. This number will always be a 9 digit number located inside the funny looking brackets.
To locate your Account number, look at the numbers along the bottom edge of your check. The second set of numbers is commonly your account number. Please include all leading and trailing zeros.
If you are unsure of your ABA or Account Number, please contact your financial institution for assistance.
Our e-check service is for orders where funds are drawn on personal checking accounts only. If you would like to use a commercial checking account you will need to fill out an ACH form. Please call us at (800)210-7712.
Stock StatusFor the convenience of our customers, each item page features our current stock level for that item. Whether an item is marked In Stock or Low Stock is based on our sales estimates for that item. The Stock Status can be found below the item name. For pages which contain multiple items, the stock level estimate can be found by clicking on the Item Info tab.
Gift WrapWe offer gift wrapping to allow our customers to purchase gifts and send them directly to their recipients. However, there are a few restrictions on what we can and can not gift wrap:
Sales TaxOrganize-It only operates out of Michigan and therefore we will add the 6% sales tax to any order shipping within the state. For orders shipping to any other state you may owe sales tax to that state for purchases that you make from Organize-It, LLC. The amount of tax you may owe is based on the total sales price of your order(s) with Organize-It and must be reported and paid when you file your state income tax return unless you have already paid the tax at an earlier date. It is our customer?s responsibility to know their states sales and use tax codes and file and pay as required by their state.
If you are shipping to Michigan and you are a tax exempt entity you will need to do the following: